Exchanges and returns

You have 14 working days after receipt of your jewelry - not personalized - to inform us of your wish to return or exchange your Manoyas jewelry.

Personalized jewelry is made to order, so it cannot be returned or exchanged.

Return costs are your responsibility.

For the return and refund to take place in the best conditions, write to us directly by email at : yasmine@manoyas.com with your order number to let us know your exchange or refund request.

We will tell you the procedure to follow as well as the return address.

From the date of our return by email you will have 14 days to return the jewelry to us (shipping date as proof) unworn and in perfect condition.

Your return package must include all the elements making up your initial shipping package: jewelry(s), box(es), warranty certificate, invoice.

After receiving your package, we will confirm the eligibility of your return or exchange by email and will reimburse your order in the event of a return.