Refund policy

You have 14 calendar days from the day you receive your MANOYAS jewellery to notify us of your decision to withdraw from the purchase, without giving any reason, subject to the exceptions provided by law.

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised. Jewellery made to order is not automatically excluded from the right of withdrawal.

Return shipping costs are your responsibility.

To arrange a return or refund, please email yasmine@manoyas.fr with your order number and details of your request. We will explain the procedure and provide the return address.

You must send the jewellery back within 14 calendar days of notifying us of your decision to withdraw (as evidenced by the dispatch date). It must be unworn and in perfect condition.

Your return parcel must include everything supplied in the original shipment: the jewellery, presentation box(es), warranty certificate and invoice.

Once we receive your parcel, we will confirm by email whether the return or exchange is eligible and, where applicable, arrange a refund of your order.